Shipping

Australia

Cost: $10

Delivery Time: 2–8 Days*

Service: AusPost

 

Rest of World

Cost: $35

Delivery Time: 7–25 Days*

Service: AusPost Express International


*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible, as we know how important it is to receive your purchase promptly. These estimates do not include delays outside our control.

 

Taxes & Duties

 

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes and duties are the responsibility of the customer and are usually determined by the value of your order.


Orders will not be refunded if taxes and duties are not paid and you choose not to collect your order.


The following links are provided to assist with estimating some countries’ taxes and duties:

 

  • New Zealand: https://www.customs.govt.nz/personal/online-shopping/

  • Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

  • United Kingdom: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty


Tracking Your Parcel

 

Once your order has been packed and has left our warehouse, you will be emailed a tracking number.


Please check your junk mail folder, as some customers find this email is redirected there.

 

  • Australian orders can be tracked via: http://auspost.com.au/track/track.html

  • International orders can be tracked via: https://track24.net

 

Please note that customs have the right to hold your parcel for a considerable amount of time to conduct routine checks.

Postage Information

 

Orders are sent via Australia Post.


Please allow 0–3 days processing time before your parcel is sent. In most cases, orders are dispatched within the first 24 hours, as we aim to send every order as soon as possible.


Please note that postage times can vary depending on public holidays, weekends, location, natural disasters, customs investigations, Australia Post investigations, and other uncontrollable factors.


These timeframes are outside of our control; however, we will do our best to ensure you receive your parcel as quickly as possible.

 

Missing Parcels

 

In the event that your parcel is delayed or lost, it may take up to three months to receive an outcome from the Australia Post Investigation Team. Unfortunately, these Australia Post timeframes are beyond our control, and we will do our best to rectify the issue as soon as possible.

 

Incorrect Information

 

Once your order has been placed, no changes can be made. Please double-check that your shipping address is correct before confirming your order. Business addresses must include the business name.


If parcels are not collected or are returned to sender due to insufficient or incorrect information, postage costs are non-refundable. By placing your order, you are committing to the sale and confirming that all information entered, including the shipping address, is correct.


If you believe you have entered incorrect shipping information, please email us as soon as possible at info@mediclestudios.com, and we will attempt to correct the mistake.