COUNTRY	COST	DELIVERY TIME	SERVICE
Australia - Express	$15	1-3 DAYS*	AUS POST EXPRESS
Rest of World	$35	7-25 DAYS*	AUS POST EXPRESS INTERNATIONAL
Local Pickup	Free	WEEKDAYS ONLY Between 1-2pm.	Pickup from Inglewood, WA, AUS.

 

*Please note: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed and sent as soon as possible as we know how important it is to receive your purchase promptly. These do not include delays outside our control.

TAXES & DUTIES

Our postal charge does not include taxes and duties, which may be applied by customs in the country of delivery. All payments of taxes & duties are the responsibility of the customer and usually determined on the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.

The following links are to assist with estimating some countries T+D's. 

NZ | https://www.customs.govt.nz/personal/online-shopping/

Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

TRACKING YOUR PARCEL

Once your order has been packed and left our warehouse, you will be emailed a tracking number.

Please check you junk mail as some customers find this email is redirected to this folder.

Australian Orders can be tracked via http://auspost.com.au/track/track.html

International Orders can be tracked via https://track24.net

Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks.

POSTAGE INFORMATION

Orders are sent via Australia Post.

Please allow 0-3 days processing time before your parcel is sent. In most cases it will be within the first 24hrs as we aim to send every order ASAP. 

PLEASE NOTE POSTAGE TIMES CAN VARY DEPENDING ON PUBLIC HOLIDAYS, WEEKENDS, LOCATION, NATURAL DISASTERS, CUSTOMS INVESTIGATIONS, AUSTRALIA POST INVESTIGATIONS & OTHER UNCONTROLLABLE FACTORS. 

THESE TIMEFRAMES ARE OUT OF OUR CONTROL, WE WILL TRY OUR BEST TO ENSURE YOU RECEIVE YOUR PARCEL ASAP. 

MISSING PARCELS

On the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Australia Post Investigation Team. Unfortunately these Australia Post timeframes are uncontrollable and we will do our best to rectify the issue ASAP.

INCORRECT INFORMATION

Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected, or are required to be returned to sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please email us ASAP at info@mediclestudios.com and we will attempt to correct the mistake.

LOCAL PICKUP

WESTERN AUSTRALIAN CUSTOMERS CAN CHOOSE TO PICK UP THEIR ORDER FROM OUR STUDIO LOCATED AT 854 BEAUFORT ST, INGLEWOOD, 6052, WA.

PICK-UP TIMES ARE STRICTLY 1-2PM ON WEEKDAYS ONLY. (WE NEED OUR TIME OFF ON THE WEEKENDS JUST LIKE YOU)

You will be sent an email when your parcel is ready to be picked up (CHECK YOUR JUNK FOLDER IF NOT RECEIVED WITHIN 3 DAYS). Please ensure to bring your receipt to pick up your purchase.