For any questions regarding product sizing email info@mediclestudios.com or message us directly on Instagram via @mediclestudios.

*PLEASE NOTE: TIMEFRAME ESTIMATES ARE FROM WHEN THE PARCEL IS SENT AND ONLY ACCOUNT FOR BUSINESS DAYS. ALL ORDERS ARE PROCESSED AND SENT AS SOON AS POSSIBLE AS WE KNOW HOW IMPORTANT IT IS TO RECEIVE YOUR PURCHASE PROMPTLY. THESE DO NOT INCLUDE DELAYS OUTSIDE OUR CONTROL. 

PLEASE ALLOW 0-3 DAYS PROCESSING TIME BEFORE YOUR PARCEL IS SENT. IN MOST CASES IT WILL BE WITHIN THE FIRST 24HRS AS WE AIM TO SEND EVERY ORDER ASAP. 

COVID-19

DUE TO THE CURRENT SITUATION AROUND THE WORLD WE ARE STILL SHIPPING OUT. IN THE EVENT THAT WE ARE CLOSED AND UNABLE TO SHIP WE WILL SHIP YOUR ORDERS AT THE EARLIEST TIME POSSIBLE. IN THE MEANTIME ORDERS ARE STILL BEING PROCESSED AND GOING OUT DAILY. PLEASE ALLOW FOR EXTRA TIME ON YOUR DELIVERIES IF THE SITUATION PROGRESSES. WE RESERVE THE RIGHT TO EXTEND DELIVERY TIME IN THE EVENT THAT WE ARE REQUIRED TO CLOSE FOR A PERIOD OR AUS POST UNCONTROLLABLE TIMEFRAMES BY AUS POST.

TRACKING YOUR PARCEL

ONCE YOUR ORDER HAS BEEN PACKED AND LEFT OUR WAREHOUSE, YOU WILL BE EMAILED A TRACKING NUMBER BY AUSTRALIA POST.

PLEASE CHECK YOU JUNK MAIL AS SOME CUSTOMERS FIND THIS EMAIL IS REDIRECTED TO THIS FOLDER.

AUSTRALIAN ORDERS CAN BE TRACKED VIA HTTP://AUSPOST.COM.AU/TRACK/TRACK.HTML

INTERNATIONAL ORDERS CAN BE TRACKED VIA HTTPS://TRACK24.NET

LOCAL PICKUP

PLEASE NOTE: IF YOU ARE UNABLE TO COLLECT FROM INGLEWOOD, WESTERN AUSTRALIA, DO NOT PICK THIS OPTION, AS YOUR PARCEL WILL BE PLACED IN OUR STORE.

YOU WILL BE SENT AN EMAIL WHEN YOUR PARCEL IS READY TO BE PICKED UP (CHECK YOUR JUNK FOLDER IF NOT RECEIVED WITHIN 3 DAYS). PLEASE ENSURE TO BRING YOUR RECEIPT TO PICK UP YOUR PURCHASE.

WE HAVE A 30-DAY RETURN POLICY, WHICH MEANS YOU HAVE 30 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.

TO START A RETURN, YOU CAN CONTACT US AT INFO@MEDICLESTUDIOS.COM. IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED.

YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTION AT INFO@MEDICLESTUDIOS.COM.

DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

EXCEPTIONS / NON-RETURNABLE ITEMS
UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

EXCHANGES
THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

REFUNDS
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.